Get in Touch With Us
Got a question about how we review the highest payout online casinos, spotted something that needs updating, or want to flag a concern about a listing? This page explains how to reach us and what happens once you do.
How to Reach the Best Online Casinos Team
Email is the best way to get in touch. Send your message to [email protected] and a member of our editorial team will read it personally — we do not rely on automated replies to stand in for a real answer. Include a short line on what your message is about so we can route it to the right person and respond faster.
What Readers Usually Contact Us About
- Editorial questions — Why a particular operator appears where it does, how our editorial ratings work, or how we assess welcome offers such as those from the operators listed on our site.
- Corrections — Bonus terms, wagering conditions, and payout information change often. If you notice something that looks outdated or inaccurate, tell us and we will look into it.
- Payment and withdrawal queries — General questions about deposit methods, verification steps, or typical processing times covered on this site. We can point you to the right section, though for account-specific issues you will need to contact the casino's own support team directly.
- Responsible gambling concerns — If you, or someone you know, is struggling with gambling, say so in your message. We will point you toward self-exclusion programs and national support services rather than leave you without a resource.
- Partnership or content enquiries — If you represent an operator or organisation and want to discuss coverage, introduce yourself and explain what you have in mind.
What Happens After You Send a Message
Every message is read by a real person on our team, not a bot. We aim to reply within a couple of working days, though this can stretch a little longer during busy periods. If your query concerns a specific transaction, deposit, or withdrawal with a casino operator, we will generally advise you to contact that operator's own customer support first, since account details are held by them, not by us.
Before You Write In About a Specific Casino
A few checks can save time if your question relates to one of the operators we cover, such as those featured on this site:
- Confirm you are located in a US state where online real-money casino play is permitted and that you meet the minimum age requirement, which is typically 21.
- Check the operator's own terms page for wagering requirements, expiry dates, and maximum withdrawal caps tied to any bonus — these vary between offers and change over time.
- Have your account verification (KYC) status ready, since most casinos require identity checks before releasing a withdrawal.
- Note whether the site uses HTTPS encryption and holds a licence you can verify, as this affects how much trust you can place in it.
If you are researching operators outside the mainstream US-licensed market, our page on Best Non GamStop Casinos 2026 covers a different set of considerations worth reading first.
A Note on What We Can and Cannot Help With
We publish independent research and comparisons of online casino sites; we are not a casino operator, a payments processor, or a regulator. We cannot access, adjust, or refund anyone's casino account, and we cannot guarantee outcomes at any game — the house edge and RTP figures we discuss elsewhere on the site are long-term statistical averages, not predictions. What we can do is answer questions about our own content, correct genuine errors, and direct you to the right resource, including responsible gambling support services, if you need one.
Responsible Gambling Support
If gambling has stopped being enjoyable, or is affecting your finances or wellbeing, please mention this when you contact us. We will point you toward self-exclusion tools, deposit and time-limit settings offered by licensed operators, and national support organisations rather than leave the message unanswered. You do not need to explain your situation in detail — a brief note is enough for us to respond with useful resources.
Thank you for taking the time to read this far. Whether your message is a correction, a question, or feedback on how we cover the best online casinos, we read every one and will get back to you.